Enhanced After Sale Service

1. What Is Enhanced SAV?

This solution is fully free of charge, with no additional costs, and has no impact on your site’s operations.
It enables near real‑time monitoring of your equipment by Trasis After‑Sales teams through a highly secure communication channel.

2. Proactive Monitoring and Faster Troubleshooting

Thanks to this secure connectivity, diagnostics and troubleshooting actions can begin before a failure actually occurs, representing a first step toward proactive maintenance and a more efficient after‑sales service.

As the connector is already integrated on site with the equipment, Trasis service teams can connect immediately to perform diagnostics or intervene if required. This allows:

• Faster support when it is most critical
• Earlier identification of potential issues
• More efficient and targeted resolution
• Reduced impact on your operations

3. Shorter and More Efficient Interventions

On‑site interventions become shorter and more efficient, as no dismantling or complex configuration is required.
Your equipment can be returned to service more quickly, helping to reduce downtime and maintain a high level of productivity.

4. Improved Remote Support

Remote assistance is also significantly enhanced. Many incidents can be diagnosed and, in some cases, resolved remotely, which improves the first‑time resolution rate and helps avoid unnecessary on‑site visits.

5. What We Need From You

To activate Enhanced SAV, the following steps are required:

• Signature of the Data User Agreement (DUA) : Trasis guarantees that all data will be used strictly for maintenance and troubleshooting purposes. More information here

• Validation of technical prerequisites : The prerequisites must be reviewed and confirmed with our Technical Service. More information here

• Installation of the connector on the supervision server

Once these elements are in place, Enhanced SAV can be activated and bring immediate value to your after‑sales support experience.