DISCLAIMER  : This content is provided for help and assistance only. The client remains responsible for the proper functioning of its systems, and Trasis disclaims any responsibility in this respect.

Introduction

The purpose of this article is to detail all online service operated or used by Trasis and its subsidiaries to deliver services to its customers, partners and suppliers

It should be used as a reference when verifying the authenticity of emails containing hyperlinks purportedly associated with services operated by Trasis or its subsidiaries

Trasis Privacy Policy: https://www.trasis.com/en/privacy-policy/

Internet Domains

• trasis.com: Main domain
• trasis.cloud: domain used for IoT, equipment-related integrations and API operations
• eras-labo.com: domain used by our subsidiary ERAS Labo SRL

Email Domains

• trasis.com: used for corporate communications
• mailing.trasis.com: used for marketing communications exclusively
• notification.trasis.com: used for technical communications exclusively
• eras-labo.com: used for corporate communications 

Permanent Public IP Addresses

• Primary: 194.78.10.210. ISP: Proximus NV
• Backup: 144.178.233.194. ISP: Eurofiber Nederland BV

Note: The IP addresses above are also the ones used by our support personnel when performing remote intervention on customer or supplier systems

Third-Party Online Services

Freshworks, Freshdesk, Freshservice and Freshsurvey

• Freshdesk: Used for customer assistance purposes
• Freshservice: Used for supplier and partner assistance purposes
• Freshsurvey: Use for customer satisfcation survey purpose

More information: https://www.freshworks.com/

Praxedo

Praxedo is a cloud-based field service management software. It is primarily used for planning and delivering field services to our customers. 

More information: https://www.praxedo.fr/

Microsoft Entra ID

Microsoft SharePoint Online

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic

More information: https://analytics.google.com/

DataDog

DataDog is a monitoring solution used to ensure online services availability and performance

While it might be detected as a tracking software by some browsers and cybersecurity software, it is legitimate and trustworthy

More information: https://www.datadoghq.com/

Third-Party Data Processors

None at current time